REFUND POLICY – ARM GROUP GHANA
Effective Date: June 21, 2026
At ARM Group Ghana, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions governing refunds for products and services purchased through our business.
By engaging with ARM Group Ghana, you agree to this policy.
1. General Policy
Refund eligibility depends on the product or service purchased. All refund requests are reviewed on a case-by-case basis and must comply with the terms stated below.
2. Refunds for Vehicle Sales & Transportation Services (ARM Automobiles)
This applies to:
- Vehicle purchases
- Vehicle reservations
- Transportation services
- Logistics and delivery-related services
Deposits and payments made toward vehicle purchases or transportation bookings are generally non-refundable once confirmed.
Refunds may only be considered if:
- The vehicle or transport service becomes unavailable due to ARM Group Ghana
- Service cancellation is initiated by ARM Group Ghana
- Payment was made in error (duplicate or excess payment)
- A written agreement specifically allows a refund
Refunds will not be issued for:
- Customer cancellation after booking confirmation
- Delays caused by weather, traffic, road conditions, or third-party service providers
- Failure to provide accurate delivery or pickup details
3. Refunds for Property Sales & Rentals (ARM Homes)
Payments made for:
- Property viewing fees
- Reservation fees
- Agency fees
- Documentation fees
are generally non-refundable, unless otherwise stated in writing.
Refunds may apply only if:
- ARM Group Ghana cancels the transaction
- Payment was mistakenly processed multiple times
- There is a verified billing error
4. Refunds for Machinery & Equipment
Deposits made for machinery reservations, imports, or procurement are typically non-refundable after confirmation of order.
Refund requests may be reviewed if:
- Ordered equipment becomes unavailable
- Delivery cannot be fulfilled by ARM Group Ghana
- There is a billing error
5. Refunds for Digital Services & Jewelry Sales
This applies to:
- Data bundles
- Online marketing services
- Consultation services
- Digital products
- Jewelry sales
Payments for digital services and jewelry purchases are generally non-refundable once delivery, activation, or purchase confirmation has been completed.
Refunds may only be considered in cases of:
- Failed service delivery
- Wrong item supplied
- Product damage before delivery
- Technical issues caused by ARM Group Ghana
- Duplicate payments
Refunds will not be granted for:
- Change of mind after purchase
- Jewelry damage caused after delivery
- Incorrect customer order selection
6. Refund Request Process
To request a refund, customers must submit:
- Full name
- Contact details
- Payment receipt or proof of payment
- Reason for refund request
Requests must be submitted through our official support channels within 7 business days of payment.
7. Refund Processing
Approved refunds will be processed within 7–14 business days.
Refunds will be made through the original payment method unless otherwise agreed.
Processing times may vary depending on banks, mobile money providers, or payment gateways.
8. Non-Refundable Circumstances
Refunds will not be issued for:
- Change of mind after payment
- Failure to inspect before purchase
- Customer delays or failure to provide required documents
- Services already rendered
- Completed transactions without error
9. Policy Changes
ARM Group Ghana reserves the right to modify this Refund Policy at any time without prior notice. Updated versions will be published on our official website.
10. Contact Us
ARM Group Ghana
Website: armgroupghana.com
Email: admin@armgroupghana.com
Phone: +233508693723